After completing the COVID-19 Response Shelter Survey, what should you do next?

After completing the COVID-19 Response Shelter Survey, what should you do next?

• A. Close the case file and notify client.
• B. Contact the COVID-19 Temporary Shelter System Referral Team.
• C. Schedule a general housing referral appointment.
• D. Enter notes and wait for further guidance.

Answer: (B)

The key idea is routing the COVID-19 shelter intake through the dedicated referral workflow so the client can access the appropriate temporary shelter resources quickly. After finishing the COVID-19 Response Shelter Survey, you should contact the COVID-19 Temporary Shelter System Referral Team. This team handles the COVID-19-specific referral process, ensures the client is directed to the right temporary shelter options, and records the referral in HMIS correctly so the placement can be coordinated and tracked. Other actions would delay help or bypass the specialized pathway. Closing the case and notifying the client ends the process prematurely without securing a shelter placement. Scheduling a general housing referral appointment isn’t the correct path for the COVID-19 shelter resources, which require the dedicated referral channel. Entering notes and waiting for further guidance stalls action when timely shelter access is needed.

The key idea is routing the COVID-19 shelter intake through the dedicated referral workflow so the client can access the appropriate temporary shelter resources quickly. After finishing the COVID-19 Response Shelter Survey, you should contact the COVID-19 Temporary Shelter System Referral Team. This team handles the COVID-19-specific referral process, ensures the client is directed to the right temporary shelter options, and records the referral in HMIS correctly so the placement can be coordinated and tracked.

Other actions would delay help or bypass the specialized pathway. Closing the case and notifying the client ends the process prematurely without securing a shelter placement. Scheduling a general housing referral appointment isn’t the correct path for the COVID-19 shelter resources, which require the dedicated referral channel. Entering notes and waiting for further guidance stalls action when timely shelter access is needed.