If you do not see the Problem Solving - Request for Financial Assistance under the Assessments Tab, now what?

If you do not see the Problem Solving - Request for Financial Assistance under the Assessments Tab, now what?

• A. Submit a request through the online portal.
• B. Contact the CES Manager to determine if your program can request Problem Solving Funds assistance for your clients.
• C. Reassess the household's needs using another tool.
• D. Refer the client to external agencies.

Answer: (B)

When you don’t see the Problem Solving - Request for Financial Assistance assessment, the step you should take is to check with the CES Manager. The CES Manager oversees the coordinated entry system and the workflow for requesting Problem Solving Funds, so they can confirm whether your program is authorized to submit these requests, whether the form is enabled for your agency, and what the proper steps are to proceed. They can adjust permissions, enable the submission, or guide you to the correct process if your program isn’t eligible yet. Submitting through the portal isn’t appropriate until you have confirmed access, and using another assessment won’t resolve the visibility issue. Referring the client elsewhere doesn’t address the internal process for securing financial assistance.

When you don’t see the Problem Solving - Request for Financial Assistance assessment, the step you should take is to check with the CES Manager. The CES Manager oversees the coordinated entry system and the workflow for requesting Problem Solving Funds, so they can confirm whether your program is authorized to submit these requests, whether the form is enabled for your agency, and what the proper steps are to proceed. They can adjust permissions, enable the submission, or guide you to the correct process if your program isn’t eligible yet. Submitting through the portal isn’t appropriate until you have confirmed access, and using another assessment won’t resolve the visibility issue. Referring the client elsewhere doesn’t address the internal process for securing financial assistance.